ID Status Date Product
#18330439 Closed WooCommerce Product Filter
Tolu Tech

Hello there,

Plugin has been installed and customized using the documentation, we currently have the filter on all category.

While testing we noticed that the filter doesn’t work according to the video watched, if we click on a filter button, the product should load and show the available products for the filter but it doesn’t work that way.

Kindly review our website.

 

Farhad Ahmadi

Hello,

Thanks for contacting.

This can happen because of several reasons, did you check the troubleshooting section in the documentation?

When you select a filter does the browser URL change?

It’s possible that your theme is missing some standard WooCommerce actions and hooks so plugin can’t recognize page contents to refresh, but it’s easy to fix according to the plugin troubleshooting.

You have provided WordPress login username and password, but there is no URL to see your website.

Please let me know more info about the situation, e.g. What theme do you use? Make sure there is no conflict, deactivate all plugins one by one and check if the plugin has started working or not.

Change your theme to another default theme and check again. I need to know which part is causing the problem to be able to help you.

A live demo URL is really helpful.

Thanks.

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